VFIA T&C

Please read through our Terms & Conditions of VFIA Mmembership

VFIA Terms & Conditions

This agreement, together with conditions of the VFIA Membership Application set out member obligations and those of the Viktor Frankl Institute of Australia Inc. (VFIA). These terms and conditions are subject to change.

ACCEPTING AGREEMENT

I agree to and am bound by the following terms and conditions. In making this application I agree, state, and acknowledge that:

I have read and understand the Terms and Conditions
I am 18 years of age or older
All information I have provided is accurate and complete, is not misleading, and that I have included all information that may impact on my application to VFIA and my continuance as a member of VFIA
I must inform VFIA within seven (7) days of any changes to my personal details including but not limited to name, address, postal address, email address, phone numbers, or any material change that may affect my continuance as a member of VFIA

By accepting this Agreement, I consent to VFIA sending me electronic messages or contacting me at the phone number and email address I provided.

The start date of this Agreement (Agreement Date) is the date on which you have accepted this Agreement in accordance with the above.

MEMBER CRITERIA

Membership to VFIA is subject to specific entry criteria and members must meet, and continue to meet, the criteria for the membership in which they are registered.

ONGOING RIGHTS

Your rights and obligations as a member may be updated from time to time and you will remain bound by the terms and conditions including any varied terms or conditions.

ACCESS TO SERVICES

As a member you have access to various services whilst all your member fees are up to date, and if your member fees fall into arrears access to member services will be suspended or cease, and in such circumstances VFIA is under no obligation to provide services.

COPYRIGHT

All content (whether electronic or physical), including but not limited to documents, guides, codes, and certificates which are made available or received by you during your membership are protected by copyright and you agree that you will not sell, reproduce, copy, or loan any item to any other person or institution.

The relationship between VFIA and yourself shall not constitute a relationship of partnership or joint venture or any other relationship where VFIA can be held responsible in any way for any actions or words made by you (whether verbally or electronically).

WEBSITE USAGE

Access to the VFIA Member Portal is for your personal use only and you are not permitted to share login details with others under any circumstance. You alone are responsible for activities that occur under your access details.

Access does not in any way imply ownership of content, and you are not permitted to copy, distribute, sell, or publicly share any resources, including your login details.

INSURANCE

VFIA does have current Public Liability and Indemnity Insurance. Certificate of Currency can be produced on request.

REPUTATION

At all times you are expected to respect the good name of VFIA and maintain the highest possible standards of confidentiality, ethics, and behaviour in all relevant practices and at no time take any action or utter any words which might in any way damage VFIA.

ADMINISTRATIVE FEES

VFIA reserves the right to charge a reasonable administrative fee for each process where an electronic substitute of that process exists, such as membership applications and renewals. The quantum of any administration fee reflects the complexity of the process and may be within the band of $20 to $50.

CURRENCY AND FOREIGN EXCHANGE

Membership fees and other charges will be processed in Australian Dollars (AUD). If you live outside of Australia charges may be subject to foreign exchange, and you may be subject to other transaction fees by your financial institution.

ORDER PROCESSING

VFIA will always endeavour to process orders efficiently however, delivery times may vary due to staff workload, time of year, and other factors. The following time frames are a guideline for delivery:

Memberships: Allow up to 10 business days.
Qualification Assessment: Allow up to 10 business days.
Merchandise: Allow up to 10 business days for dispatch of order and another 3 working days for delivery by post.
Advertising: Allow up to 5 business days for processing.

REFUNDS & RETURNS

Membership

Application fees for membership (where applicable) are non-refundable where applications are unsuccessful. Application fees cover costs actually incurred by VFIA to process your application.

Annual Membership Fees may be refundable on a pro-rata basis, at the discretion of the Association. Requests for refunds must be made in writing. Where membership is suspended due to an adverse finding in the hearing of an ethical complaint, no refund of Annual Membership Fee is applicable.

Merchandise

If you are not happy with your merchandise purchase, please return it to the Association within 28 days with the receipt for a refund or exchange. Any delivery and packaging charges are not refundable. All returns must be sent to the postal address of VFIA as per the Contact page on the VFIA website. A refund or exchange of the goods will be issued only upon receipt of goods is a saleable condition.

POSTAGE & HANDLING

For merchandise orders, postage and handling costs (including GST where applicable) are included in the total purchase price. Postage and handling charges cover orders dispatched to all regions of Australia. For international orders, a standard shipping charge of $44 is applicable. If you are not home at the time of delivery, Australia Post will leave a calling card for you to pick the parcel up from your local post office.

PRIVACY POLICY

Information provided to VFIA is done so on a voluntary basis. VFIA collects, uses, and manages information in accordance with the Australian Privacy Principals. VFIA is committed to ensuring the security and integrity of the information it collects, uses, and discloses.

Where an individual believes that VFIA has breached a Privacy Principle in relation to that individual they may lodge a complaint using VFIA’s grievance handling procedures.

SECURITY

VFIA utilises the highest level of security standard for all online transactions, being a PCI Service Provider Level 1 provider. All credit card numbers are encrypted, and no credit card information is held by VFIA. If you have any questions regarding our online security, please cmailto:accounts@theaca.net.auontact VFIA on: admin@vfia.org

TRANSACTION DISPUTES

In any instance where you believe you have been wrongfully charged, please inform VFIA immediately. A VFIA staff member will investigate the transaction dispute. Refunds will be applied in accordance with the Refund and Return Policy. To notify VFIA of a transactions dispute, please contact VFIA by email: admin@vfia.org

DISCLAIMER

VFIA reserves the right to change its terms, conditions, services, and pricing at any time without warning, at its discretion. Use of information or material published by VFIA at any time is at your own risk. VFIA makes no representation or warranty that information contained on its website is accurate, nor accepts liability or responsibility for any action arising out of information contained on the site. You agree to use the information on this site at your own risk and take sole responsibility for the choices you make.

Links to other websites are for convenience only and do not constitute an endorsement of the material on those sites, or any associated organisation, product, or service. Use of the VFIA website means acceptance and understanding of this Disclaimer.

GOVERNING LAW

This Agreement is governed by and must be construed in accordance with the laws in force in Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to this Agreement, its performance or subject matter.